Refund Policy

Little Lacquer Box has a strict no refunds or returns policy. Exceptions will be made for items broken/damaged via transit; or, on a case-by-case basis, items that deviate extensively from the promised quality, color, or effect of the product photos.

LLB reserves the right to deny refund claims.

Please keep in mind: Everything for sale during LLB's pre-order is hand made, so natural variances happen.Our brands and their swatchers invest significant time and effort to present items accurately. Everything for sale during our pre-order is hand made, so natural variances happen. However, factors such as variations in computer and mobile device screens (privacy filters, blue light filters, display settings, etc.) and the lighting conditions in your own home may cause colors to appear differently in person than they do online.

For the most comprehensive view of each product, we recommend browsing the Facebook page and Instagram, where you can see swatches from a wide variety of people and lighting conditions.

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Everything for sale during our pre-order is hand made, so natural variances happen. 

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Refund Policy - the basics

Customers have 60 days upon receipt of items to reach out to Little Lacquer Box at littlelacquerbox@gmail.com to initiate a refund request. Customers must include their order number and photo documentation of the broken or incorrect item.

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Items that do not appear to match the quality of a product's swatch photos will be handled in this way: Makers will be contacted and customers will be offered a solution, either 1) an item replacement, or 2) a full item refund.

Customers need not ship returns or refunded items back to us.

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Customers can expect to receive a response from LLB within 1-3 business days.

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Refunds, once submitted, will be applied to the original payment method within 3-7 business days.