Shipping Policy
Turnaround Time (TAT)
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LLB is a pre-order and it can take 3-4 weeks to receive your order once the shop closes. For US orders, please email littlelacquerbox@gmail.com within 60 days of order placement if you have not received your order.
Canadian and international orders can take much longer. We ask that you allow up to 90 days from the date of shipment for international orders to arrive.
Orders are shipped by availability, and not by order placement.
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Hazardous goods shipping
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Please note that LLB will ship via Ground Hazard to comply with all mailing regulations. This may slow down shipping times; please be patient! As long as your package is moving, you don't need to worry.
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Shipping Costs
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LLB tries our best to offer competitive shipping rates. Shipping costs are calculated based on weight and size of your order. Any/all shipping overages will be refunded.
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Combined Orders
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Yes, we can combine orders. Please leave the order numbers to be combined in the Notes section at checkout OR email us. All extra shipping costs will be refunded.
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International Shipping
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​We currently offer shipping to Canada, Australia, and the UK. We are working on optimizing pricing for international air hazards shipping.
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Potential Service Interruptions
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​Please keep in mind that mailing services may be interrupted and delayed due to things outside of LLB's control, such as inclement weather, postal staffing shortages, international customs, and postal strikes.
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Damaged Order
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If your order arrives with a damaged or defective item, please email us at littlelacquerbox@gmail.com with the following:
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order number
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photos of the damage
If possible, your damaged item will be replaced at no charge. If we cannot replace it, you will receive a refund for the item. In these instances, you may directly email the brand to ask if they have any extras you could purchase from them.
On occasion, a nail polish may differ from its intended color or effect. In these situations, we will work directly with the brand to determine the best possible resolution.
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Missing/Incorrect Items in Order
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While we try our best, mistakes do happen. If you are missing an item, please email littlelacquerbox@gmail.com and we will replace it if we can. If there are no extras, you will be issued a refund for the item. In these instances, you may directly email the brand to ask if they have any extras you could purchase from them.
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You will not be asked to return any incorrect polishes.
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Cancellations & Refunds
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Cancellations and refunds are only available during the seven-day sale period and cannot be issued once the sale has ended. Refunds for damaged or incorrect orders may be issued at any time.
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Chargebacks & Fraud
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ALL customers must first contact us and give us the opportunity to resolve the issue, if this step is avoided, the account will be added to our fraud prevention filter and future purchases from LLB will not be permitted.
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If a chargeback was submitted in error, we will provide the option to repay the original order amount along with the $15 processing fee incurred by LLB when a chargeback is opened. However, we cannot promise your items will remain in stock. Prompt communication with LLB via email is required in this situation.