FAQS
Shipping
Where can I find shipping updates?
General shipping updates will be posted routinely to our Shipping Updates page, here. Please use the tracking info provided in your tracking email for the latest updates on your order's status.
When will my order ship?
Order fulfillment begins the 20th of each month, 3 weeks after the close of the box, when we have received makers' items. All orders will ship chronologically and may take an additional 1-3 weeks to arrive to you (for a total of 4-6 weeks after the close of the box.)
For order shipping updates, please view the "Order Updates" page here.
Delivery by Christmas is not guaranteed.
Can I change or cancel my order?
Changes or cancellations can not be made to orders after placement, except to submit address changes.
Do you accept returns?
Moving forward, we no longer accept returns of items due to health & safety concerns. If there is a concern with your item, please email us at littlelacquerbox@gmail.com.
Help, my shipping address was incorrect when I placed my order, what do I do?
If customers input the incorrect shipping address at the time of checkout, please send an email ASAP to littlelacquerbox@gmail.com with the correct address.
Shipping addresses are up to customers to provide; if your package is marked undeliverable and returned to us, we will send you an invoice to cover the extra shipping fees before we send your order out to a new, correct address. Alternatively, we can cancel and refund your order minus the shipping costs.
Do you offer international shipping?
We offer international shipping to Australia and the EU at this time (no shipping to Canada right now). Please keep in mind that, due to rising fuel costs, international shipping may be expensive and subject to change.
Canadian customers may want to look into Shippsy as an option.
Shipping Cont.
Can I combine multiple orders?
Yes, we now have a system in place to help with combining orders. In order to combine orders, customers must:
1. Use the same customer ship-to name during checkout.
2. Use the same shipping address.
3. If the above rules were not followed, customers must email us ASAP to manually combine orders (littlelacquerbox@gmail.com).
Help, my order seems to be stuck in transit!
If your order appears to be stuck in transit, and has not been scanned for at least a week, please send us an email at littlelacquerbox@gmail.com with your Order Number and name. We will submit a Missing Mail claim to UPS on your behalf.
What carriers do you ship through?
Due to delays in transportation during last box, we will no longer be using USPS solely for shipping. Domestic orders will be shipped via UPS Ground or Fedex, whichever is chosen during checkout. Shipping costs are determined automatically by weight, size of package, and distance. If either carrier has trouble processing your specific rate during checkout, the fallback rate is a flat $8.50.
My package was marked as delivered, but I never received it.
Please follow ALL of these steps before contacting us:
1. Search Your Property: Look around side doors, garages, porches, or behind large plants where drivers often hide packages to prevent theft.
2. Check Proof of Delivery: Log into UPS My Choice to see if a drop-off photo, signature, or specific location note (e.g., "back door" or "leasing office") is listed.
3. Ask Neighbors: Inquire with adjacent neighbors, roommates, or a front desk/building manager who may have accepted the parcel by mistake.
4. Wait Up to 24 Hours: Drivers occasionally scan packages as "delivered" a bit early before they physically arrive on the final sweep.
5. Contact UPS: Call 1-800-742-5877 or use the online chat to have a representative check the driver's GPS scan coordinates (DIAD device) to see the exact spot the scan occurred.
Once you have followed all these steps and acquired the UPS delivery coordinates, if the package is still missing, please email us and we will file a claim with UPS. Once a package is marked as delivered, we are NO LONGER LIABLE for your order. Please do your part to help us with this process, and please do your best to protect against package thieves by mailing to a secure address.
I did not receive an email with my tracking info, what do I do?
It's possible your order has yet to ship, but sometimes, tracking emails get filtered into spam or junk folders. Please check these folders in your email inbox.
If your tracking info is still missing, you can log into your account on the website and check your order status there. Alternatively, you may email littlelacquerbox@gmail.com for tracking details.
Will I get my package by Christmas?
Delivery by Christmas is not guaranteed. Week 4 after packing begins lands on December 13th. Due to possible shipping and packing delays, no delivery-by date is guaranteed.
Items
What is an item "cap" and how do we find it?
Item caps are the max number of items makers' have available to sell. These numbers can be found in each listing description. Maker may have the ability to raise caps, but not always.
Why does a maker have such a low item cap?
We understand this can be frustrating, especially if customers miss out on an item because it sells out quickly. However, we are a box dedicated to small and/or newer makers; as such, not all makers have the ability to make hundreds of polishes. We do not require makers to have a certain number of products available.
Our rules for makers are relaxed, meaning that makers are allowed to "bring back" or sell any LLB items on their own websites in the future. This means customers may have a chance to purchase the product at a later date.
Please reach out to makers individually with questions about restocking sold-out items.
Help, the product I really wanted is sold out!
Don't worry, makers have the freedom to sell any LLB items on their own websites in the future. This means customers may have a chance to purchase the product at a later date.
Please reach out to makers individually with questions about restocking sold-out items.
I have a concern with an item in my order.
Any and all concerns can be directed towards our email, littlelacquerbox@gmail.com.
I received duplicate or incorrect items in my order, what do I do?
Unfortunately, mistakes will happen during our fulfillment process.
- For duplicate products, nothing is required of you; but we would appreciate it if you let us know via email that you received an extra item. You will not be asked to ship it back.
- For incorrect items, please email us so we can send you the correct items (if still available), or refund you the cost of the items if they are no longer available.
My item broke in transit; can I get a replacement?
Uh oh! We do our best to package items carefully, but sometimes transit can be rough. We have a few spares on hand to cover this scenario (and others), but we can't promise these replacements will be available. Due to the limited nature of this box, replacement items cannot be ensured.
Please email us at littlelacquerbox@gmail.com for help.
Values
What are your box values?
We are an openly progressive collective of makers. Our values are as follows:
- No MAGA makers allowed
- No genAI allowed
- makers uphold progressive values such as pro-science, pro-LGBTQIA+, Black Lives Matter, and more. We want everyone (except bigots) to feel welcome here.
Why do you have to openly state your politics? Why don't you choose to keep politics out of business?
Here at LLB we believe it is important to be transparent with our values so customers know who and what they are supporting. Businesses are inherently political, are run by people, and do not exist in a vacuum. In today's political climate, we believe there is no room for silence on topics that aim to hurt many. It is our belief that it's a privilege to keep politics out of one's life and purchases, a privilege not afforded to all, or indeed, many.
As a customer, supporting businesses with your money is one of the small ways you can exercise your political power.