Shipping policy

Turnaround Time (TAT)

LLB is a pre-order. Shipping begins on the 20th of each box month, which is the deadline for makers to ship their products to LLB HQ. Order fulfillment may take up to 4-5 weeks from this date, depending on total order volume. For US orders, please email littlelacquerbox@gmail.com within 60 days of order placement if you have not received your order.

Canadian and international orders may take longer. We ask that you allow up to 90 days from the date of shipment for international orders to arrive. 
Hazardous goods shipping

Please note that LLB will ship via Ground Hazard to comply with all mailing regulations. This may slow down shipping times; please be patient! As long as your package is moving, you don't need to worry.

Shipping Costs

LLB tries our best to offer competitive shipping rates. Shipping costs are calculated based on weight and size of your order. Going forward, we are offering USPS and UPS shipping; due to rising costs, we cannot offer free shipping, shipping discounts of any kind. 

Combined Orders

We are working with Shopify to offer automatic order merging going forward.

International Shipping

We currently offer shipping to Canada, Australia, and the UK. Due to increased price of fuel and shipping costs, Canadian shipping can expect to cost $40 USD or more; Australian shipping can cost $45+ USD; and UK shipping costs $20+. 

Due to these high prices, we encourage international customers to cooperate and combine your orders into one larger order, distributing the shipping costs amongst yourselves.

Potential Service Interruptions

Please keep in mind that mailing services may be interrupted and delayed due to things outside of LLB's control, such as inclement weather, postal staffing shortages, international customs, and postal strikes.

Damaged Order

If your order arrives with a damaged or defective item, please email us at littlelacquerbox@gmail.com with the following:

   1. order number

   2. photos of the damage

If possible, your damaged item will be replaced at no charge. If we cannot replace it, you will receive a refund for the item. In these instances, you may directly email the brand to ask if they have any extras you could purchase from them.

On occasion, a nail polish may differ from its intended color or effect. In these situations, we will work directly with the brand to determine the best possible resolution.

Missing/Incorrect Items in Order

While we try our best, mistakes do happen. If you are missing an item, please email littlelacquerbox@gmail.com and we will replace it if we can. If there are no extras, you will be issued a refund for the item. In these instances, you may directly email the brand to ask if they have any extras you could purchase from them.

Cancellations & Refunds

Cancellations and refunds are only available during the seven-day sale period and cannot be issued once the sale has ended. Refunds for damaged or incorrect orders may be issued at any time.

Chargebacks & Fraud

ALL customers must first contact us and give us the opportunity to resolve an issue. If this step is avoided, the account will be added to our fraud prevention filter and future purchases from LLB will not be permitted.

If a chargeback was submitted in error, we will provide the option to repay the original order amount along with the $15 processing fee incurred by LLB when a chargeback is opened. However, we cannot promise your items will remain in stock. Prompt communication with LLB via email is required in this situation.